Complaints & Compliments

We believe that if a client wishes to make a complaint or register a concern

they should find it easy to do so. We welcome complaints and consider them an

opportunity to learn, adapt, improve and provide better services.

Concerns

If you have any concerns or comments about your service that you would like to

discuss informally you can contact your local manager.

You can discuss your concerns over the telephone 01273 031978,or if you would prefer a home visit, can be arranged please see below.

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Complaints

If you wish to make a formal complaint about your service or to escalate a concern

please contact our Senior Consultant, Michaela Puddick on 01273 031978

Complaints can be made by telephone or in writing to Michaela who would be happy to visit you at home if this is preferred.

Complaints are usually fully investigated and responded to within 28 days.

Compliments

Of course we also welcome positive feedback about your service. Please contact Our senior consultant Michaela Puddick. All compliments are recorded and passed on to the support workers involved in delivering your service.

The People’s Choice Sussex Ltd.

Registered in England, Company Reg. No. 09388927

Registered office

Unit 8, Newhaven Enterprise Centre, Denton Island, Newhaven, BN9 9BA