- A regular review of all services.
- Our annual survey of client satisfaction; where appropriate contacting their relatives or representatives to obtain
views and opinions
- Maintaining a Complaints & Compliments Policy which encourages feedback about our services.
- Holding thorough checks on all support workers during the recruitment and selection process.
- Our policy of close supervision of support workers and services via regular direct observations by experienced
members of staff.
- Holding regular supervision meetings between each support worker and their line manager.
- Stringent procedures for managing poor performance or conduct of support workers.
- Holding regular support workers meetings.
- Maintaining a regular review of all policies and procedures.
- Providing an environment in which excellence in support will flourish.