Our Quality Assurance includes:

• A regular review of all services.
• Our annual survey of client satisfaction; where appropriate contacting their relatives or representatives to obtain views and opinions
• Maintaining a Complaints & Compliments Policy which encourages feedback about our services.
• Holding thorough checks on all support workers during the recruitment and selection process.
• Our policy of close supervision of support workers and services via regular direct observations by experienced members of staff.
• Holding regular supervision meetings between each support worker and their line manager.
• Stringent procedures for managing poor performance or conduct of support workers.
• Holding regular support workers meetings.
• Maintaining a regular review of all policies and procedures.
• Providing an environment in which excellence in support will flourish.