Assessment and Review of Services

To arrange an assessment please contact our Assessment and Review Team. We will make an appointment to visit you at home before your services commence to assess your needs and work with you to develop your Support Plan. We encourage you to invite family members, carers or other people who are important to you to this meeting.

The purpose of our initial assessment is to ensure that we fully understand what outcomes you would like to achieve and how we can support you to achieve them. We will focus on the things that are important to you and gather information about your routines and how you would like to be supported with different tasks.

Your Support Plan will be developed using this information to ensure that our support workers know how best to meet your needs, this may be about simple information such as how you like your cup of tea or more complex details about how you would like to be supported to maintain your independence. We will ask your permission to use a photograph of you on the front page of the plan and have found that some people like to give us 2 or 3 different photographs from different times in their lives.

Once we have established how you would like to be supported we will conduct risk assessments to ensure our services are delivered in ways that safeguard your health and safety and that of the support workers.

We will review your Support Plan on a regular basis and conduct a full review at least quarterly. However, more frequent reviews will be carried out as required at your request or following feedback from your support workers or others involved in your care.

You can request a visit at any time to discuss or review the service you are receiving or any additional services you may require.

Confidentiality

The nature of our services means that much of the information provided to us is highly personal and sensitive. We recognise that our Service Users have a right to privacy and dignity, and that this extends to our handling information about them in ways which cause as little as possible intrusion on those rights.

All information held by The People’s Choice Sussex about you will be handled, shared and stored in line with the Data Protection Act and The People’s Choice’s Sussex Confidentiality Policy and Data Protection Policy.